Shipping Policy

• At Prime Spot Saunas, we're not just about delivering your order; we're about delivering an experience. From the moment you place your order, you'll receive a confirmation email to assure you that we're on top of everything.
• Before your sauna ships, we'll confirm every detail with you—including itemized orders and any applicable shipping costs. This ensures that there are no surprises and that you are fully informed every step of the way.

We employ the latest in shipping and handling techniques designed specifically for safe transport of large, valuable products like our saunas. We understand the importance of your investment reaching you in perfect condition. That's why we take extraordinary care to protect your items during transit.

With all details confirmed promptly, orders are typically dispatched on the same day. Fast, efficient, and reliable—experience the Prime Spot Sauna difference.

• Our goal is to provide an unbeatable shipping experience. Most of our products ship free, but due to varying supplier costs, the following items carry a flat shipping fee:
• SaunaLife Brand Saunas: $950 (some exclusions may apply)
• Dundalk Leisurecraft: $750
• For faster delivery needs, expedited shipping options are available, and responsibility for these costs rests with you, our valued customer.

We cater to clients nationwide and are mindful of shipping requirements for orders outside the contiguous United States. Specific details will be provided during the confirmation process, ensuring clarity and satisfaction.

In the rare event that you receive a damaged item, we require immediate action to rectify the situation. Please photograph the unboxing process and notify us at support@primespotsauna.com within 24 hours of delivery. We will swiftly contact the supplier and initiate their damage resolution process, ensuring that your concerns are addressed promptly and effectively.