Billing Terms and Conditions

By placing an order with us, you agree to our billing terms and conditions as described below:

Currency

All transactions are processed in US Dollars (USD $).

Sales Tax

Applicable sales tax will be added at checkout based on your location and the local tax laws.

Price Changes

In the event of a pricing error on our site, affected customers will be refunded, and no order will be placed with the supplier. Once corrected, customers may place a new order at the correct price.

Payment Methods Accepted

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Meta. We also accept HSA/FSA funds through Truemed. Additionally you can buy now pay later with ShopPay.

Payment Processing

Payment is processed automatically at checkout via Stripe, as part of Shopify's payment platform.

Order Confirmation

After your purchase, an order confirmation will be sent to you via email.

Billing Discrepancies

Should you encounter any discrepancies on your bill or have a billing dispute, please contact us, and we will assist you in resolving the issue.

Security

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Failed Transactions

In case of a failed payment transaction or declined credit card, you will be notified and may choose an alternative payment method.

Cancellation and Modifications

Cancellations or modifications to your order can be made before the order has been processed by the supplier, typically within 3-5 business days.

For any further questions or concerns regarding billing, please contact us at support@primespotsauna.com.